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dc.contributor.authorFuentes Moraleda, Laura
dc.contributor.authorLafuente Ibáñez, María Carmen 
dc.contributor.authorFernández Álvarez, Natalia
dc.contributor.authorVillace Molinero, Teresa
dc.date.accessioned2022-06-20T13:20:25Z
dc.date.available2022-06-20T13:20:25Z
dc.date.issued2021
dc.identifier.issn0737-8831spa
dc.identifier.urihttp://hdl.handle.net/10641/3014
dc.description.abstractPurpose The aim of this exploratory study is to identify the factors that influence the acceptance of social robots in museum environments and determine if this influence depends on the visitor's profile (age, gender, education and occupation). Design/methodology/approach Data collected from an electronic questionnaire include 433 responses from Spanish visitors. The authors subjected the variables proposed by De Kervenoael et al. (2020) adapted to museums. The initial descriptive analysis only showed significant differences by age (under or over 30 years old). Based on these previous results, an exploratory factor analysis was carried out to test the applicability of the questionnaire to museums. After identifying the factors, the authors applied an ANOVA test to determine whether there are age-related differences between the factors related to robot acceptance in museums. Findings The authors developed a multidimensional instrument for measuring willingness to accept social robots in museum contexts. Willingness is determined by three factors: museum visitor experience (which is a factor specific to museums), empathy and personal engagement (which are both usually relevant in other tourist sectors as well). The younger individuals (under 30 years old) have a higher degree of acceptance than do visitors over 30. Originality/value Social robot use in museums is still very low, so the key factors for their acceptance have yet to be ascertained. The specific skills of social robots could prove to be a major draw for young people and contribute significantly to the future of museums.spa
dc.language.isoengspa
dc.publisherLibrary Hi Techspa
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 España*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/es/*
dc.subjectYoung´s social robot acceptancespa
dc.subjectHuman-robot interactionspa
dc.subjectMuseumsspa
dc.subjectYoung peoplespa
dc.subjectEmpathyspa
dc.subjectPersonal engagementspa
dc.titleWillingness to accept social robots in museums according to age: An exploratory study of Spanish visitors.spa
dc.typejournal articlespa
dc.type.hasVersionSMURspa
dc.rights.accessRightsopen accessspa
dc.description.extent304 KBspa
dc.identifier.doi10.1108/LHT-07-2020-0180spa
dc.relation.publisherversionhttps://www.emerald.com/insight/content/doi/10.1108/LHT-07-2020-0180/full/htmlspa


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Atribución-NoComercial-SinDerivadas 3.0 España
Except where otherwise noted, this item's license is described as Atribución-NoComercial-SinDerivadas 3.0 España