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dc.contributor.authorSánchez Segura, María Isabel
dc.contributor.authorGonzález-Cruz, Roxana
dc.contributor.authorMedina-Dominguez, Fuensanta
dc.contributor.authorDugarte-Peña, German-Lenin
dc.date.accessioned2022-11-29T12:35:42Z
dc.date.available2022-11-29T12:35:42Z
dc.date.issued2022
dc.identifier.issn2071-1050spa
dc.identifier.urihttps://hdl.handle.net/10641/3170
dc.description.abstractModern organizations are challenged to enact a digital transformation and improve their competitiveness while contributing to the ninth Sustainable Development Goal (SGD), “Build resilient infrastructure, promote sustainable industrialization and foster innovation”. The discovery of hidden process data’s knowledge assets may help to digitalize processes. Working on a valuable knowledge asset discovery process, we found a major challenge in that organizational data and knowledge are likely to be unstructured and undigitized, constraining the power of today’s process mining methodologies (PMM). Whereas it has been proved in digitally mature companies, the scope of PMM becomes wider with the complement proposed in this paper, embracing organizations in the process of improving their digital maturity based on available data. We propose the C4PM method, which integrates agile principles, systems thinking and natural language processing techniques to analyze the behavioral patterns of organizational semi-structured or unstructured data from a holistic perspective to discover valuable hidden information and uncover the related knowledge assets aligned with the organization strategic or business goals. Those assets are the key to pointing out potential processes susceptible to be handled using PMM, empowering a sustainable organizational digital transformation. A case study analysis from a dataset containing information on employees’ emails in a multinational company was conducted.spa
dc.language.isoengspa
dc.publisherSustainabilityspa
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 España*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/es/*
dc.subjectIntangible assetsspa
dc.subjectProcess miningspa
dc.subjectNatural language processingspa
dc.subjectKnowledge managementspa
dc.subjectDigital transformationspa
dc.subjectSustainabilityspa
dc.subjectDesign sciencespa
dc.titleValuable Business Knowledge Asset Discovery by Processing Unstructured Data.spa
dc.typejournal articlespa
dc.type.hasVersionAMspa
dc.rights.accessRightsopen accessspa
dc.description.extent5352 KBspa
dc.identifier.doi10.3390/su142012971spa
dc.relation.publisherversionmdpi.com/2071-1050/14/20/12971spa


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