Agile Delphi methodology: A case study on how technology impacts burnout syndrome in the post-pandemic era.
Author: Medina-Dominguez, Fuensanta; Sánchez-Segura, María-Isabel; De Amescua-Seco, Antonio; Dugarte-Peña, German-Lenin; Villalba Arranz, Santiago
Abstract: Introduction: In the post-pandemic era, many habits in different areas of our lives
have changed. The exponential growth in the use of technology to perform work
activities is one of them. At the same time, there has been amarked increase in burnout
syndrome. Is this a coincidence? Could they be two interconnected developments?
What if they were? Can we use technology to mitigate this syndrome? This article
presents the agile Delphi methodology (MAD), an evolved version of the Delphi
method, adapted to the needs of modern-day society.
Methods: To drive Occupational Health and Safety (OHS) experts to reach a
consensus on what technological and non-technological factors could be causing
the burnout syndrome experienced by workers in the post-pandemic era, MAD has
been used in a specific case study. This study formally presents MAD and describes
the stages enacted to run Delphi experiments agilely.
Results: MAD is more e cient than the traditional Delphi methodology, reducing the
time taken to reach a consensus and increasing the quality of the resulting products.
Discussion: OHS experts identified factors that affect and cause an increase in
burnout syndrome as well as mechanisms to mitigate their effects. The next step is
to evaluate whether, as the experts predict, burnout syndrome decreases with the
mechanisms identified in this case study.
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