Satisfacción laboral y el malestar en el trabajo de los guías turísticos. Una aproximación a perspectivas de mejora

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Abstract

Introduction: Business organizations in the tourism sector offer a service that claims to be of high quality as long as it constitutes a fundamental piece of the Spanish economy. Objectives: This study pays attention to the guide-tourist relationship and empirically explores the degree of professional satisfaction of the guides in their work with their personal will to establish a quality professional relationship with tourists and the consequent effect on the quality of their mission. Methodology: The data have been collected at various points in the Community of Madrid in the months of May and June 2023. Next, an analytical case study has been carried out, dividing the questions asked according to subject groups in order to highlight the answers in a more enlightened way for the present study. Results: The work that is presented provides the academic literature and the tourism sector, so important in Spain, with new knowledge and empirical evidence on a possible future approach and, why not in the present, of work in tourism companies. Conclusion: The main conclusion is the necessary inclusion of the analysis of the degree of professional satisfaction as a key indicator for better management and efficiency in the Spanish tourism sector. The results should be a useful source of information for professionals looking to implement better human management systems in these organizations.